Refund Policy

1. Overview

Premium access is sold through Paddle.com, which acts as Merchant of Record. This Refund Policy explains how refund requests are handled in addition to Paddle's checkout terms.

2. 14-day refund window

Talkori will approve a full refund request submitted within 14 calendar days of the original transaction date. No reason or additional condition is required. Once Paddle processes the refund, Premium access ends.

This Talkori refund window does not limit any mandatory consumer rights or higher refund rights that may apply under Paddle's Buyer Terms, Refund Policy, or local consumer protection law.

3. After the refund window

After 14 days, purchases are normally non-refundable. This does not affect mandatory consumer rights, remedies for material defects or failure to provide the service, or any additional rights available under Paddle's Buyer Terms and Refund Policy.

Premium does not renew automatically. Access simply ends when the 12 months are up, and you buy again only if you want to.

4. How to request a refund

For the fastest processing and to have your request date recorded immediately, submit the request directly to Paddle at paddle.net. Enter the email used for purchase, locate the Talkori transaction, and choose Request refund. You can also use the refund link in your Paddle receipt or billing page.

If you cannot complete Paddle's refund process, email support@talkori.com as soon as possible with your account email, purchase date, and Paddle receipt reference. Talkori Support can help, but a support message is not the same as a refund request already submitted to Paddle.

Refunds are normally returned to the original payment method where possible and are processed by Paddle in accordance with its Buyer Terms and Refund Policy. We will confirm entitlement changes after Paddle processes a refund.

5. Chargebacks

If you dispute a charge with your bank before requesting help through Paddle, premium access may be suspended while the dispute is investigated. We encourage you to use Paddle Buyer Support first so the issue can be resolved quickly.